Frequently Asked Questions

How do I pay?
Payment can be made via direct deposit only. Account details are found on the bottom of the invoice. Please include name of booking and invoice number in payment details when making a payment.

When do I make payments?
We require a non-refundable payment of 25% of total invoice amount to secure your booking. This is to be paid within 7 days of invoice date. Failure to pay will result in your booking being cancelled. We unfortunately cannot hold any bookings without any payment received.Final payment is due 14 days prior to event date. No delivery will be made, or no release of any items will be allowed without receiving payment in full first.

Do you require a deposit?
We require a non-refundable payment of 25% of total invoice amount to secure your booking. This is to be paid within 7 days of invoice date. Failure to pay will result in your booking being cancelled. We unfortunately cannot hold any bookings without any payment received.

How long in advance should I book?
As soon as you have a location and date confirmed we suggest you book. The earlier you book the more chance you have of securing the items you want and the date.

How much notice do you need for a balloon order?
The more notice you give us the better, so we can order the stock required to complete your order.

What are your Terms and Conditions?
Our Terms and Conditions are located on website under Terms and Conditions.

Can I view your hire range or balloon colours?
We currently do not have a showroom for client consultations. Photos of all our products are on our website and on our social media pages.We have access to all balloon colours/types so if there is a balloon you after, email it through to us.

Do you have a minimum hire amount?
No, we don’t.

Can I hire for a longer period of time?
Yes, you can hire for longer period of times. There are additional day charges that apply for longer hire times.

How long do you take to setup?
It depends on what we are setting up. The more items we have or the complexity of the setup, the longer it will take to setup. We generally allow 1 hr period to setup most of our setups but please ask us to how much time we require to set up in regard to your particular setup.

What time will my order be delivered?
We will contact you in the week of your event with a delivery time frame. This is based on the delivery schedule for the week’s events.If you need your items to arrive by a particular time or they need to be collected by a particular time, please let us know at time of booking.

What is your delivery/pick up hours?
Our delivery times are between 7am – 7pm. Any deliveries/pick-ups outside of these hours will incur additional charges.

I am having a night event. Do you pick up that night?
No. Our standard delivery/pick up hours are 7am – 7pm. For a night event, we will collect items the following day.

Why is it important we know the correct party start and end times?
Our delivery schedule is focused on your start and end times and access times. We must allow enough time for delivery and setup prior to your event start time. If you tell us the event starts at midday and we organise delivery/setup for 11am but when we arrive we are told the event starts at 11:30am it will mean your items may not be setup/ready for when your guests arrive.

I am having an outdoor event, will the balloons be okay?
If you are having an outdoor setup, please let us know at time of booking so we are prepared when we arrive. An outdoor setup looks great in photos but does have its complications such as wind, rain, sun etc. If you are having balloons please be aware that having balloons outside can impact the life and look of a balloon. We do not recommend having helium balloons outside. Please see “Balloon Care” on our website for more information.

How do I transport the balloons?
Where should I leave the balloons in my house? What do to do with the balloons when I get home? Please see our “Balloon Care” section on our website for the do’s and do not’s with balloons.

Do you move furniture to make way for your setup?
No. Please ensure the area you would like us to setup is ready for when we arrive. This includes moving any furniture or items that is currently there and leaving the space is clear. Please ensure the area is clean and dry. A dirty wet floor will damage the balloons and props.

Do you do corporate events?
Yes, we do all event types from corporate events, Christmas parties, baby showers, milestone birthdays, weddings, engagements, christenings and more. You can submit an enquiry for your event via our Corporate Events page.

Do you do custom colour balloons?
Yes, we do. All of our balloons that you see on our website and social media pages have been made by us. We can create any colour combination for you.

Do you have custom items?
Yes we do. Contact us for details and quotes. All our backdrops and majority of our props are custom made for us in Australia to our specifications.

I have seen a backdrop I like but can’t see it on your website? Can you get one?
Yes. All our backdrops are custom made for us. Send us a photo and we can look into having one custom made.

Are all your products on your website in stock?
All the products on our website are in stock and in our warehouse ready to be hired!

Where can I collect the hire items or balloons from?
Pick up is from our warehouse located at Thornton, near Maitland in NSW.